Help with SoldNote
Contact Support
You can also open Contact Support in the app’s Help or Account screen. Review the draft before sending it. The draft includes your topic and message, app version, build and operating system; it does not automatically attach your journal, customer details or photos.
Do not send passwords, full payment-card details or sensitive customer information. If a screenshot helps explain an issue, remove private information first.
Restore or manage Pro
When Pro subscriptions are available, use Restore Purchases in Account & Pro with the Apple Account used for the purchase. Manage or cancel a subscription in your iPhone’s Settings: tap your name, then Subscriptions. Deleting SoldNote does not cancel an Apple subscription.
For Apple-billed refund requests, use Apple’s Report a Problem service. SB APPS cannot directly refund an Apple transaction.
Keep a backup
Export a SoldNote backup and save it somewhere you control before deleting the app, resetting your device or transferring devices. Basic CSV exports are useful for reviewing records; a backup file serves a different purpose. SB APPS cannot recover local records that you have deleted and did not back up.
Payment links
A saved seller-owned Stripe payment link opens an external checkout. SoldNote does not automatically confirm payment or add a sale from that checkout. Verify payment in your payment provider’s account and record the sale yourself.
Report a problem
Tell us the steps that led to the issue and whether you can repeat it. Avoid uninstalling the app as a troubleshooting step until you have exported a backup.